Privacy Policy

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Vivid LLC
Effective Date: February 1, 2026

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IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Vivid LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

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1. Information We Collect

We collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Physical address

• Payment information when you make a purchase or request a quote

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address

• Browser type

• Device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication Data

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

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2. How We Use Your Information

We use collected data to:

• Provide and improve our services

• Process transactions and payments

• Communicate regarding inquiries, appointments, and service updates

• Send promotions only when specific consent is given

• Enhance website functionality and user experience

• Ensure security and fraud prevention

• Maintain records of communication preferences and consent

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3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• Messages are sent only after explicit opt-in

• Timestamped opt-in records are maintained

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• Reply "STOP" at any time to cancel

• You will receive a final confirmation message

• No further messages will be sent unless you re-opt in

• Opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions

• Messages relate directly to services requested

• Promotional content is only sent with explicit consent

Help & Support

• Reply "HELP" for assistance

• Or contact us at support@cleanvivid.com

• Support is available during regular business hours

Carrier Information

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors solely in support services (e.g., customer service or SMS delivery providers).

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We implement strict safeguards to protect SMS opt-in information and consent records.

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4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Vendors assisting in business operations (payment processors, scheduling platforms, etc.)

• SMS aggregators solely for delivering messages you consented to receive

• All providers are contractually obligated to maintain confidentiality

Legal Compliance

• When required by law or legal process

• To protect our rights or respond to valid law enforcement requests

Business Transfers

• In the event of a merger, acquisition, or sale of assets

• Your data remains protected under this policy

All categories exclude text messaging originator opt-in data and consent (except approved SMS service providers).

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5. Data Security

We maintain reasonable safeguards including:

• Encryption of sensitive data in transit and at rest

• Secure access controls and authentication

• Regular security assessments

• Employee data protection training

• Breach notification procedures as required by law

• Secure backups and disaster recovery systems

No transmission method is 100% secure. While we use commercially acceptable protections, absolute security cannot be guaranteed.

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6. Cookies & Tracking Technologies

We use cookies to:

• Analyze website traffic

• Remember preferences

• Improve site performance

• Measure service effectiveness

You may disable cookies in your browser settings. Some website features may not function properly if disabled.

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7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information

• Opt-out of marketing emails via “unsubscribe”

• Opt-out of SMS by replying “STOP”

• Request details on how your data is processed

• Withdraw consent at any time

• File a complaint with a supervisory authority

To exercise these rights, contact us using the details below.

 

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Vivid LLC.

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9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be posted on our website with the updated effective date.

For significant changes, we may notify you via email or website notice.

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10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Vivid LLC
Phone: 972-905-3891
Email: support@cleanvivid.com
Website: https://www.cleanvivid.com/

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