Vivid LLC

Effective Date: February 1, 2026

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SMS Messaging Terms & Compliance

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1. Program Description

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Vivid LLC through our website at https://www.cleanvivid.com/ or via our scheduling forms and have explicitly opted in to receive SMS notifications.

Opt-in is collected via web forms with a dedicated checkbox for SMS consent.

Messages may include:

• Scheduling confirmations

• Appointment reminders

• Rescheduling updates

• Customer support communications

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2. Cancellation Instructions

You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages.

Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

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3. Support Information

If you experience issues with the messaging program, reply with the keyword "HELP" for assistance, or contact us directly at:

📧 support@cleanvivid.com
📞 972-905-3891

Support is available during regular business hours.

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4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

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5. Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you.

Message frequency varies based on your service usage and appointment schedule.

For questions about your text plan or data plan, contact your wireless provider.

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6. Supported Carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

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7. Age Restriction

You must be 18 years or older to participate in our SMS program.

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8. Privacy Policy

For privacy-related inquiries, please refer to our Privacy Policy at:

https://www.cleanvivid.com/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General Terms of Service

This website (the "Site") is owned and operated by Vivid LLC ("COMPANY," "we," or "us").

By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Vivid LLC.

Accessing the Site, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this website. Continued use of the Site after changes are posted constitutes acceptance of those changes.

Intellectual Property Rights

Our Limited License to You

This Site and all materials available on the Site are the property of Vivid LLC and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws.

The Site is provided solely for your personal, non-commercial use.

You may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute any material from the Site without explicit written authorization.

You may download or print one copy of individual pages for personal, non-commercial use, provided all proprietary notices remain intact.

Your License to Us

By posting or submitting any material (including comments, photos, videos, or other content) to us via the Site or other digital platforms, you represent that you own the material or have obtained necessary permissions.

You grant Vivid LLC a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, distribute, and publicly display such material.

Disclaimers

We may provide links to third-party websites. Such links do not imply endorsement or sponsorship.

All information, products, and services offered on or through the Site are provided "as is" without warranties of any kind, express or implied.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree to indemnify and hold harmless Vivid LLC, its affiliates, officers, directors, employees, and agents from any claims or damages arising from your breach of these Terms.

Online Commerce

Certain sections of the Site may allow purchases from third-party vendors.

We are not responsible for the quality or reliability of third-party products or services.

Your dealings with third-party vendors are solely between you and the vendor.

Vivid LLC is not responsible for any loss or damage arising from such transactions.

Registration & Passwords

You may be required to create an account to access certain features.

You agree to provide accurate and complete information.

You are responsible for maintaining the confidentiality of your login credentials.

If you suspect unauthorized use, contact us immediately at:

📧 support@cleanvivid.com

We are not liable for losses resulting from unauthorized account use.

Termination

We reserve the right to terminate or suspend access to the Site without notice if you violate these Terms or engage in unlawful conduct.

Upon termination, you must cease all use of the Site.

Governing Law

These Terms of Service are governed by the laws of the State of Texas.

Any disputes shall be resolved through binding arbitration in Texas.

Changes to Terms of Service

We may update these Terms from time to time. The latest version will always be posted on our website with the effective date.

Contact Information

If you have questions regarding these Terms of Service, contact:

Vivid LLC
📞 972-905-3891
📧 support@cleanvivid.com
🌐 https://www.cleanvivid.com/