Vivid answers
Helpful answers for homeowners, property managers, and businesses across Frisco, North Dallas, and the DFW area.
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Vivid offers window cleaning, soft washing, pressure washing, gutter cleaning, screen repair, permanent lighting, and commercial property care. We can recommend a focused service or a combined plan after reviewing the property.
Share the property address, the service you are considering, and your preferred timing. Vivid reviews the details and confirms the scope and price before work is scheduled.
Vivid is based in Frisco and serves North Dallas and the DFW area. Availability is confirmed using the property address and current service-area settings.
Yes. Window cleaning, exterior surface cleaning, gutters, screens, and lighting can often be coordinated. The final combination depends on the property and requested scope.
Window cleaning
Yes. Customers can choose full interior plus exterior service or exterior-only service. Vivid confirms the included glass and detail work in the quote.
The quote identifies the included glass and any requested tracks, frames, sliding doors, screens, or hard-water detail. Scope is confirmed before scheduling so expectations are clear.
Yes. Screen cleaning is available with window service, and screen repair can be quoted separately when mesh or frame work is needed.
Vivid can review hard-water spotting and recommend the appropriate cleaning or restoration level. Results depend on the glass condition and how long the deposits have been present.
Many properties choose seasonal or recurring service, while others schedule before a sale, event, or after construction. Vivid can recommend timing based on exposure, use, and the finish you want to maintain.
Not always. We confirm access, gate instructions, pets, interior entry needs, and any areas that should remain closed before the appointment.
Pressure washing
The method is selected based on the material and condition. Pressure washing uses controlled water pressure for suitable durable surfaces; soft washing uses a lower-pressure cleaning approach when that is safer for the surface.
Services may include driveways, walkways, patios, pool areas, fences, decks, dumpster pads, and other exterior surfaces when the material is suitable. The property review determines the method.
Roof cleaning is evaluated case by case. We do not promise a method until the roof material, access, condition, and runoff considerations have been reviewed.
Move fragile items, secure pets, close windows, identify water access, and point out delicate landscaping or surfaces. Vivid will confirm any additional preparation during scheduling.
Commercial
Yes. Vivid works with storefronts, offices, restaurants, plazas, retail centers, and other commercial properties. We can discuss one-time or recurring exterior-care needs.
Frequency depends on visibility, foot traffic, landscaping, weather exposure, and the property standard you want to maintain. Vivid can build a recurring plan after reviewing the site.
After-hours availability depends on route and crew scheduling. Include access requirements and preferred windows in the request so the team can confirm what is possible.
Yes. Provide the correct decision-maker and property contact details so Vivid can keep the scope, access, and follow-up with the right person.
Scheduling and pricing
If conditions make the planned work unsafe or unlikely to meet the expected result, Vivid will contact you about the next workable opening. A new time is not final until Vivid confirms it.
Yes. Recurring service can be discussed for residential or commercial properties. The cadence and scope are confirmed from the live schedule and the approved plan.
Reply to the message you received or contact Vivid with the property and requested date or time. A change is not final until Vivid confirms an available slot.
Pricing depends on service type, property size, stories, access, glass or surface condition, detail requested, and any recurring schedule. Vivid confirms a quote before work is booked.
Vivid provides quote guidance without pressure. The team may need the address, service choice, photos, or an on-site review to confirm an accurate scope.
Payment timing and available methods are shown with the invoice or payment request. Vivid confirms payment only after provider or manual-payment evidence is recorded.
Free estimates
Share a few details and our team will help you choose the right service. Most requests get a straightforward follow-up the same business day.
Need a quicker answer? Call 972-905-3891